AAJEEVIKA / SGSY Special Project / DDU-GKY

Implemented By: IndiaCan

Project Details

PROJECT NAME : DDUGKY_JHARKAHND
Started On : 06/04/2015 Estimated End On : 05/03/2018

Curriculum & Design

Trade Name
IT Skills Domain
Trade Domain
Soft Skills Domain
OJT
English Skills
Field Sales Executive Skills Acquired at the end of the module Operating system and Computer Program, Windows Menu,General concepts of Windows,Control Panel,Windows Accessories M S Office (Word & Excel),Internet and its uses,Settings using control panel. Sales situations and methods, Knowledge of Product/ service, Features and benefits, Product pitching and pricing, buying and selling cycle  Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.   Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
  Duration (Days) 80 228 20 192 60
Sales Associates, Trainee Associate Skills Acquired at the end of the module Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel. Procedures for store opening,Importance of Customer Service to a Retail Business,Store Closing procedures,Roles & Responsibilities of a CSA,Personal qualities required of a CSA, Security checks Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.   Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
  Duration (Days) 80 224 20 192 60
Domestic data entry operator Skills Acquired at the end of the module Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel. Understanding the meaning of Office Assistant,Bookkeeping & Accounting,Roles & responsibilities of an Office Assistant Auto filling & calculating data on MS Excel,Preparing Presentations,Preparation of cheques,Basic Accounting Terms,Creating tables,Record Management Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.   Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
  Duration (Days) 80 224 20 192 60
Food & beverage service steward Skills Acquired at the end of the module Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel. Introduction to the hotel industry,Different type of customers,Origin & Departments of hotels,Parts of housekeeping department Importance of housekeeping department,Major Players of hotel industry,Customer Service Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.   Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
  Duration (Days) 80 224 20 192 60
Customer Care Executive(Call Center) Skills Acquired at the end of the module Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel. Understand the concept of outsourcing,Skills Required to work in BPO,Soft Skills and Customer Service Skills,What is BPO its needs, requirements, expectations Roles and Responsibilities of BPO Staff,Rapport and Telephone Etiquette,Basic introduction to Inbound, Outbound and blended process,Work Profile of a Customer Service Executive ,Irate Customer Handling. Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.   Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
  Duration (Days) 80 228 20 192 60
Helper Electrician-Level 1 Skills Acquired at the end of the module Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel. Roles and responsibilities of electrician assistant, Basics of electricity, Tools and equipments used by the electricians, Safety at work, Basic Electrical repair procedures, Repair and Rectify faults in following appliances: Ceiling fans, table fans, mixer grinder, cooler, irons, electical kettle,  geyser and assorted household appliances Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.   Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
  Duration (Days) 80 232 20 192 60
Automotive Service Technician Skills Acquired at the end of the module Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel. Introduction to automobile design, Basics of engine, Service and Maintenance, Identification of tools, Dismantle, clean, inspect, check, repair, replace and assemble carborator/ clutch, gear box, meter, battery, engine etc., Safety measures Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.   Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
  Duration (Days) 80 230 20 192 60

 

 

 

 

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