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Curriculum & Design
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Trade Name
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IT Skills Domain
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Trade Domain
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Soft Skills Domain
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Sales
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Skills Acquired at the end of the module
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Introduction to computers, MS Office suite, Internet and its uses, Introduction
to emails, typing tutor, search engine operations etc.
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Sales situations and methods, Knowledge of Product/ service, Features and benefits,
Product pitching and pricing, buying and selling cycle
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Goal Orientation, Aspiration Mapping, Grooming, Behaviour skills, Communication
skills, interview skills, Telephone etiquettes
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|
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Duration (Days)
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10
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30
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10
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Retail
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Skills Acquired at the end of the module
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Introduction to computers, MS Office suite, Internet and its uses, Introduction
to emails, typing tutor, search engine operations etc.
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Types of retail stores/ formats, visual merchandising, components of good customer
service, Steps of selling process, display techniques,
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Goal Orientation, Aspiration Mapping, Grooming, Behaviour skills, Communication
skills, interview skills, Telephone etiquettes
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|
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Duration (Days)
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10
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30
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10
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Accounting on Computer
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Skills Acquired at the end of the module
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Book keeping- Meaning and Objectives, Golden Rules of Journal Entry or Rules of
Debit or Credit of Accounts’, Principles of Accountancy and Computer Fundamentals,
Trial Balance, Profit & Loss
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Goal Orientation, Aspiration Mapping, Grooming, Behaviour skills, Communication
skills, interview skills, Telephone etiquettes
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|
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Duration (Days)
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|
40
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10
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Customer Service Associate
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Skills Acquired at the end of the module
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Introduction to computers, MS Office suite, Internet and its uses, Introduction
to emails, typing tutor, search engine operations etc.
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Roles & responsibilities of a CSA, Characteristics, expenditure pattern, factors
influencing the buying decision of customers, Store Operations, Fundamentals of
marketing and selling, understanding customer expectations and customer handling
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Goal Orientation, Aspiration Mapping, Grooming, Behaviour skills, Communication
skills, interview skills, Telephone etiquettes
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|
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Duration (Days)
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10
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30
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10
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Office Assistant
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Skills Acquired at the end of the module
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Introduction to computers, MS Office suite, Internet and its uses, Introduction
to emails, typing tutor, search engine operations etc.
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Preparation of Invoice, reciepts and cheques bsic accounting terms, book keeping
and accounting, MS word & excel, Making Presentations, email writing skills
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Goal Orientation, Aspiration Mapping, Grooming, Behaviour skills, Communication
skills, interview skills, Telephone etiquettes
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|
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Duration (Days)
|
10
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30
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10
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IT Workfirst
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Skills Acquired at the end of the module
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Getting started with MS Office, MS word and Excel, Managing information with Outlook,
Protecting and securing Office documents
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Goal Orientation, Aspiration Mapping, Grooming, Behaviour skills, Communication
skills, interview skills, Telephone etiquettes
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|
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Duration (Days)
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|
40
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10
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Hospitality
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Skills Acquired at the end of the module
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Introduction to computers, MS Office suite, Internet and its uses, Introduction
to emails, typing tutor, search engine operations etc.
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Introduction to Hotel Industry ,Classification of Hotels,Verbal Communication, Essentials
of Good communication, Qualities of hotel staff, Basics of housekeeping, Front Office
work, Food & Beverages, Safety Regulations
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Goal Orientation, Aspiration Mapping, Grooming, Behaviour skills, Communication
skills, interview skills, Telephone etiquettes
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|
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Duration (Days)
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12
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50
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12
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Electrician
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Skills Acquired at the end of the module
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Introduction to computers, MS Office suite, Internet and its uses, Introduction
to emails, typing tutor, search engine operations etc.
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Roles and responsibilities of electrician assistant, Basics of electricity, Tools
and equipments used by the electricians, Safety at work, Basic Electrical repair
procedures, Repair and Rectify faults in following appliances: Ceiling fans, table
fans, mixer grinder, cooler, irons, electical kettle, geyser and assorted
household appliances
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Goal Orientation, Aspiration Mapping, Grooming, Behaviour skills, Communication
skills, interview skills, Telephone etiquettes
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|
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Duration (Days)
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5
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35
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10
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2-Wheler Repair and Maintenance
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Skills Acquired at the end of the module
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Introduction to computers, MS Office suite, Internet and its uses, Introduction
to emails, typing tutor, search engine operations etc.
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Introduction to automobile design, Basics of engine, Service and Maintenance, Identification
of tools, Dismantle, clean, inspect, check, repair, replace and assemble carborator/
clutch, gear box, meter, battery, engine etc., Safety measures
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Goal Orientation, Aspiration Mapping, Grooming, Behaviour skills, Communication
skills, interview skills, Telephone etiquettes
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|
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Duration (Days)
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10
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30
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10
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Domestic BPO
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Skills Acquired at the end of the module
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Introduction to computers, MS Office suite, Internet and its uses, Introduction
to emails, typing tutor, search engine operations etc.
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Understand the concept of outsourcing BPO, Basic introduction to Inbound, Outbound
and blended process, BPO terminology, Need for voice modulation and intonation,
Extempo speaking, Time management
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Goal Orientation, Aspiration Mapping, Grooming, Behaviour skills, Communication
skills, interview skills, Telephone etiquettes
|
|
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Duration (Days)
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10
|
30
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10
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