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Curriculum & Design
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Trade Name
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IT Skills Domain
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Trade Domain
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Soft Skills Domain
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OJT
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English Skills
|
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Field Sales Executive
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Skills Acquired at the end of the module
|
Operating system and Computer Program, Windows Menu,General concepts of Windows,Control
Panel,Windows Accessories M S Office (Word & Excel),Internet and its uses,Settings
using control panel.
|
Sales situations and methods, Knowledge of Product/ service, Features and benefits,
Product pitching and pricing, buying and selling cycle
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Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in
a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills.
|
|
Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in
a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills
|
|
|
Duration (Days)
|
80
|
228
|
20
|
192
|
60
|
|
Sales Associates, Trainee Associate
|
Skills Acquired at the end of the module
|
Operating system and Computer Program,Windows Menu,General concepts of Windows,Control
Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings
using control panel.
|
Procedures for store opening,Importance of Customer Service to a Retail Business,Store
Closing procedures,Roles & Responsibilities of a CSA,Personal qualities required
of a CSA, Security checks
|
Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in
a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills.
|
|
Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in
a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills
|
|
|
Duration (Days)
|
80
|
224
|
20
|
192
|
60
|
|
Domestic data entry operator
|
Skills Acquired at the end of the module
|
Operating system and Computer Program,Windows Menu,General concepts of Windows,Control
Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings
using control panel.
|
Understanding the meaning of Office Assistant,Bookkeeping & Accounting,Roles & responsibilities
of an Office Assistant Auto filling & calculating data on MS Excel,Preparing Presentations,Preparation
of cheques,Basic Accounting Terms,Creating tables,Record Management
|
Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in
a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills.
|
|
Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in
a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills
|
|
|
Duration (Days)
|
80
|
224
|
20
|
192
|
60
|
|
Food & beverage service steward
|
Skills Acquired at the end of the module
|
Operating system and Computer Program,Windows Menu,General concepts of Windows,Control
Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings
using control panel.
|
Introduction to the hotel industry,Different type of customers,Origin & Departments
of hotels,Parts of housekeeping department Importance of housekeeping department,Major
Players of hotel industry,Customer Service
|
Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in
a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills.
|
|
Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in
a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills
|
|
|
Duration (Days)
|
80
|
224
|
20
|
192
|
60
|
|
Customer Care Executive(Call Center)
|
Skills Acquired at the end of the module
|
Operating system and Computer Program,Windows Menu,General concepts of Windows,Control
Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings
using control panel.
|
Understand the concept of outsourcing,Skills Required to work in BPO,Soft Skills and Customer Service Skills,What is BPO its needs, requirements, expectations
Roles and Responsibilities of BPO Staff,Rapport and Telephone Etiquette,Basic introduction to Inbound, Outbound and blended process,Work Profile of a Customer Service Executive
,Irate Customer Handling.
|
Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in
a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills.
|
|
Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in
a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills
|
|
|
Duration (Days)
|
80
|
228
|
20
|
192
|
60
|
|
Helper Electrician-Level 1
|
Skills Acquired at the end of the module
|
Operating system and Computer Program,Windows Menu,General concepts of Windows,Control
Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings
using control panel.
|
Roles and responsibilities of electrician assistant, Basics of electricity, Tools and equipments used by the electricians, Safety at work, Basic Electrical repair procedures, Repair and Rectify faults in following appliances: Ceiling fans, table fans, mixer grinder, cooler, irons, electical kettle, geyser and assorted household appliances
|
Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in
a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills.
|
|
Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in
a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills
|
|
|
Duration (Days)
|
80
|
232
|
20
|
192
|
60
|
|
Automotive Service Technician
|
Skills Acquired at the end of the module
|
Operating system and Computer Program,Windows Menu,General concepts of Windows,Control
Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings
using control panel.
|
Introduction to automobile design, Basics of engine, Service and Maintenance, Identification of tools, Dismantle, clean, inspect, check, repair, replace and assemble carborator/ clutch, gear box, meter, battery, engine etc., Safety measures
|
Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in
a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills.
|
|
Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in
a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning
Skills
|
|
|
Duration (Days)
|
80
|
230
|
20
|
192
|
60
|
|
